The Review Doc watches your Google, Facebook, Yelp, and TripAdvisor reviews every single day — and the moment a 1–3 star review lands, you know within the hour — and on the Watch + Replies plan, the prescription is already written: a reply drafted for you, in English or Spanish. Based in Naples, Florida — and since your reviews live online, the Doc makes house calls wherever your business is listed.
Built for Naples restaurants, cafés & local shops
★★★★★ — Google review
“Waited 45 minutes, the food came out cold, and nobody even acknowledged us. Won’t be back.”
“We’re sorry — that’s not the experience anyone should have with us, and we dropped the ball. We’d like the chance to make it right. Please call us and ask for the owner, and dinner is on us.”
Sample alert — this is what lands on your phone on the $79 plan. On the $129 plan you don’t even see it until the weekly report.
These are the same three problems, over and over — in beloved institutions, brand-new shops, and everything between. None of them are the owner’s fault. All of them are quietly costing covers.
Hundreds of five-star reviews — and near-total silence from the business. No thank-yous on the good ones, no response on the rare angry one, so the angriest voice on the page is the only one talking.
Our fix: every review answered, the good ones thanked by name, the hard ones handled with care.
Google says you close at 3. Reviewers say 4. TripAdvisor lists no hours at all — and old reviews still tell the world you’re closed on a day you’re open. Customers drive to a “closed” restaurant that isn’t.
Our fix: we flag every mismatch we spot, so the internet tells one true story about your hours.
A new business with a perfect 5.0 on a handful of reviews loses half a star the day a single 1-star lands — and it sits there, dragging the average, for months. Small review counts are fragile.
Our fix: the reply is ready the same day, while the experience is fresh and fixable.
Move the sliders. This is why a big chain shrugs off a bad review — and why a small Naples restaurant can’t afford to.
Half a star, gone overnight — and it stays there for months, right under your name, until enough new reviews bury it.
You run your business. The Doc runs your reviews. Your total time commitment can be as low as ninety seconds a week.
Google, Facebook, Yelp, and TripAdvisor checked every day for your business — every new review, every rating change.
A 1–3 star review triggers an alert to your phone within the hour, while the situation can still be turned around.
A reply written in your voice, in the review’s language — English or Spanish. Tap approve and it posts. Nothing goes up without your OK.
A one-page report: current rating, new reviews, anything still open. Ninety seconds with your coffee and you know everything.
Every plan starts with a free audit of your current reviews and listings — so you see exactly what we found before you pay a cent.
“Just make sure a bad review never sits there unnoticed again.”
“Watch it and write the replies — I’ll just approve them.”
“I don’t have time to look at reviews. At all.”
Monthly plans — no contracts, no setup fee. Start with the free audit; when you pick a plan, you’ll get a secure Stripe payment link to put your card on file, and it charges monthly from there. Cancel anytime and the charges simply stop.
The Review Doc isn’t software you log into and forget your password for. It’s a local service run by someone who has spent nineteen years reading people across a desk in Naples — which is exactly the skill a hard review demands: hear the anger, don’t get defensive, answer like a human, and turn a bad night into a second chance.
When a drafted reply lands on your phone, a person wrote it with your restaurant in mind — the regulars, the menu, the way your room feels on a Friday. And when you’d rather talk it through, you call one number and the same person picks up.
Servicio en español, de verdad — not a translation button. Naples runs in two languages; your reviews should be answered in both.
Tell us your business name and the Doc will pull your reviews and listings apart — the same audit we print and carry into Naples restaurants — and bring you the findings. Free, no obligation, no pitch attached to the paper.